Amazon.com is a multinational ecommerce company

virago.com is a transnational ecommerce callervirago.com is a multinational Ecommerce high society, which was founded by Jeff Bezos who is considered to be wholeness of the worlds top innovative executives. Amazon.com started as an online restrainstore and expanded with time to sell al close everything. The role of randomness governance in this company is a leading role, because the company is an online retailer. The company started as an online store for books to rapidly expand to sell everything such us watcher positions, auto parts, appargonl, electronics and groceries.Amazon has started as an online book retailer and later on has grown to sell products such as VHS, DVD, Computer softw ar, furniture, food, music CDs and toys. The company has withal been equal to(p) to launch websites in different countries such as United Kingdom, Canada, France, Japan and Germany. By 2001 the market place of Amazon has been launched to change Amazons customers to sell used books, DVDs and CDs Amazons logo shows an arrow that stretches from A to Z, which also forms a smile to indicate Amazons care for customers satisfaction.eBay on the other hand is one of Amazons rival online companies. Amazon.com has been an innovative company in its region therefore it attracted a lot of competition from different companies. eBay as an example is a very healthful competitor. It is the number one online vendue website. It recruited more than 15000 employees. Just like Amazon, eBay provides customers with across-the-board web goods such asSearch via keyword or phrase. demonstrate new items.Re-list items.Provides discipline closely certain vender or bidder.eBay is considered to be the largest online trading company in the world. It was founded in 1995 to become one of the more or less popular online shopping sites in the world. It has over 100 million registered users internationally. It allows vitiateers and sellers from the more or less the word to facilitate gross r evenue of services and products and form a respective(a) international community.In disposition for users to be able to transfer capital to sellers, eBay started up Pay Pal, which became the worlds largest online bank. Until 2005, eBay has enjoyed a decade of online auction monopoly. Right at a time it is challenged by google and it is no longer the worlds exclusively online auction community. discipline corpseAmazon uses an information system (MIS) that focuses on the customer supplier relationship. It focuses on increasing intimacy between customers and suppliers. Amazon uses a sophisticated breeding system and sophisticated techniques that allow Amazon to standardize the summonses it uses in order to give customers high satisfying invites. The website opens up with a search hinder where customers bum type down their desired item and then be able to sift by the data home plate where the item and kindred items underside be found. The customer once finding the desired item can give the option of ordering the item and buy it done with(predicate) credit card or gift vouchers that can be purchased finished cashu. Once the item is shipped, the customer can receive it within fewer days up to few weeks depending on the destination required. Unlike its competitors, amazon.com does non ship items finished warehouses owned by the company. Books for example are shipped instanter from publishers therefore, warehouses are non needed. These systems are managed by different technological applicants in order to help Amazons employees work with efficiency. Once a customer places an order, the steering system would start working on reserving the item, schedule the shipment, make invoices and update the customers number and record. Amazon uses TPS (Transaction Processing Systems) in the regale of the transaction done, as in once picking up the number of items needed the website calculates the essential amount. It can also be seen in the preparation o f invoices. DSS (Decision Support System) in Amazon can be seen in how Amazon presents its customers with the chance to study items from a best selling list added to the home page. It is also employ in a service provided by the website called Look inside the book. Customers are left with the choice to make a decision in buying a precise book or not by taking a look at random pages of the content of the book. It can also be seen in the type of shipment that is considered appropriate for the customer. ESS (Executive game system) is seen in the executives handling of queries and answering questions of customers. Amazon uses its own customized database called Amazon S3 (Amazon unsubdivided Storage Service). It is predicted that with time, this system will sprout the place of Oracle databases because it is guileless and less expensive.On the other hand, eBay uses Business 2 Business (B2B) information system. eBay plant through a person 2 person process. Customers can search for i tems via eBay and then directly contact the seller by negotiating the toll with other buyers. B2B can be seen through the way processes are made. Customers are in direct contact with buyers and the transaction and money transfer occurs through PayPal, which is an individual website by itself-though it is fully owned by eBay-. eBay has a vast oracle database that includes over 200 million registered users, two petabytes of data,ECRMAmazon takes the retirement of its customers very seriously. It is true that it keeps a profile active its customers according to what they buy and what items they are implicated in, but it does not sell information active its customers to other companies. It also verifies the price of the item ordered to ensure items are not mispriced. This is done to ensure the satisfaction of the customers.Amazon manages knowl rim through allowing customers to be able to see pages of the books desired for purchase. On the other hand, customers cannot retrospect a whole book nor can they print the pages. Customers are altogether allowed to review pictures of the reviewed pages and not the actual page. This method has been used by Amazon to prevent violation of copyrights as well as manage cognition.E-CRM (E-Customer blood Management) can be easily seen on Amazon.coms webpage. Amazon uses E-CRM by suggesting items to the customers found on previous purchases. As an example, previously I go for bought the harass reading device through Amazon.com. This picture shows recommended items other customers with similar purchases have bought. The second part also shows books that I might be interested in. Amazon.com. 2010. Todays Recommendations For You. ONLINE on hand(predicate) at https//www.amazon.com/gp/yourstore?ie=UTF8ref_=pd_irl_gwsignIn=1. Accessed 05 May 10.Amazon has also provided its customers with special features. They areProducts and pricing information retrieval.Customer reviews.Wish lists retrieval. perform simple and advanced sea rches.Updating Shopping carts.eBays reputation of being the biggest online auction house in the world has attracted hackers and fraudsters who find it easier to access illegal information about customers and their accounts. This led criminals to sell fraud and sell knock-off and fake items. eBay works hard on detecting fraud activities on its website and considers this as its burden activity of its business in order to provide its customers with safety and security. eBay uses whois domain in order to provide its customers with the highest security system. wikipedia. 2010. WHOIS. ONLINE Available at http//en.wikipedia.org/wiki/Whois. Accessed 23 May 10eBay uses whois to fight scam and phishing issues because of an epidemic scam that occurred few days back. The scammers used phishing emails that seemed to come from a trustworthy companies asking for customers financial information. With whois system, eBay was able to detect thousands of phishing attacks (1125 in 2005).Management cha llengesAmazon has a competitive edge that shows its concern with its customers. This can be seen through making the shopping experience fun and easy for Amazons customers. Most of the online shopping standards were innovated by Amazon. One of the most obvious examples is the 1 click system, which allows returning customers to shop using one click instead of being forced to re-enter their information and compensation method.Amazon.com has thought of a very intelligent idea to increase sales on the website. This has been done through inventing Kindle. Customers can purchase books for their kindle only through the website, and this can increase the sales of books sold on Amazon.com.eBay has a famous issue with glitches on its website. Many customers have been complaining about this issue for years. In 2009, the website had a whole day glitch and sellers suffered from losses. What these glitches do is that they disable search for items for a period of time. At some point, a glitch was responsible to delete an 11 years old account of a reliable user. Dan Goodin. 2007. The Register. online Available at http//www.theregister.co.uk/2007/11/12ebay_glitches/. Accessed May twenty-fifth 10Online/offline conferenceIt seems that Amazon.com takes it customers needs and satisfaction very seriously. Amazon pull wiress all operations between customers and vendors. Customers order the required products through Amazon, while Amazon contacts the specific vendor for the product, the customer does not have a direct association with the vendor. This type of communication is an online communication, because the customers whole transaction occurs through Amazon.com. Customers are not transferred to the vendors homepage. The transaction does not occur through the vendors homepage as well. The whole process is done fully via Amazon.com, even the final payments and delivery systems. Even though shipments are done through vendors, Amazon.com has given instructions that all packaging h appens in a specific way. Hence, the Amazon.com packages and boxes. Shipments can also be introduce through Amazon instead of communicating with the vendor directly. This proves that Amazon.com uses in online communication service with its customers, because it controls all the transaction starting from giving the customer choices for a product and ending with the products delivery, exchange and refunding.eBay works as a element between sellers and buyers. Buyers and bidders can place their orders via eBay. Sellers ship items to the highest bidder, which subject matter that eBay does not control the process of shipment or money transaction. Money is transferred directly to the seller through PayPal. This means that eBay is not involved in the process, because sellers control the process starting from deciding the price of the product and ending with the shipping of the product. intimacy ManagementThere are two types of friendship management, the usual knowledge management and Cu stomers knowledge management. Amazon uses Customers knowledge management, because it is more efficient and innovative. Managers in Amazon.com are aware of the fact that customers are more knowledgeable than the company can realize. Knowledge is a key to competitiveness. Knowledge is managed through Amazon by motivating customers to share their knowledge by providing products reviews, customers order histories, suggestions base on customers prior orders. Amazon allows knowledge to be exchanged through its customers rather than keeping it within the company. The knowledge does not get alienated this way because the more customers the company has, the more knowledge it gains.eBay manages knowledge through providing managers with the playbook concept and providing eBay customers with Whois. Playbook concept is about knowing the steps needed for success. It allows managers to take the necessary steps that would allow eBay to grow as fast as the managers want. Playbook works in setting the suitable conditions of electronic trading in order to allow certain areas to flourish and grow. Playbook consists of hundreds of web pages that include information that are considered to be a collective of wisdom for all eBay managers worldwide. It consists of updated topics about online marketing and management categories.eBay has also provided its customers with free available Whois data base so they can check the legitimacy of websites that are forwarded to them that may be part of a phishing scam. This database provides them with information about websites, if the information is incorrect, then it means that this website is part of a phishing scam. This comes under both eCRM and knowledge management, because it is a service presented to the customers that allow them to identify scammers while at the same time it provides them with the knowledge about which website is secure and which website is a fraud.ReferencesJunnarkar, Sandeep, (2010) eBay taps business-to-business boom, Online Available http//news.cnet.com/2100-1017-238000.html March 15th 2010Keith Regan. 2003. ecommerce times. ONLINE Available at http//www.technewsworld.com/story/20603.html?wlc=1275082118. Accessed 29 January 03Schoenfeld, E, 2005. The World According to Ebay. Enterprise Information System, online. 13, 2-4. Available at http//money.cnn.com/magazines/business2/business2_archive/2005/01/01/8250238/index.htm accessed 17th May 2010wikipedia. 2010. WHOIS. ONLINE Available at http//en.wikipedia.org/wiki/Whois. Accessed 23 May 10Dan Goodin. 2007. The Register. online Available at http//www.theregister.co.uk/2007/11/12ebay_glitches/. Accessed May 25th 10Gosnell, Denise. (2005) professed(prenominal) Web APIs Google, eBay, Amazon.com, MapPoint, FedEx, Indianapolis, IndianaWiley publication, inc.Shanahan, Francis. (2007) Amazon.com Mashups, Indianapolis, Indiana Wiley Publication, inc.