Wednesday, July 31, 2019

Emotion and Behaviors Essay

This project requires that you observe two preschool-age children in the Child and Family Development Center (ground floor of the Alfred Emery Building) and, on the basis of your observations, report on a particular aspect of their development. In the following pages, three options will be presented–you may focus on either language development, play, or emotional behavior. Thus, the option you select will determine the nature of the observation you conduct, but it is also true that all projects must follow the same guideline. First, you must decide which of the three options you will pursue. Second, you should become familiar with the objectives of your observation (based on the descriptions presented in the following pages as well as any reading from the textbook that would prove useful in this regard). Third, you should begin planning your observation; this should include decisions regarding what you will focus on during your observations (e. g., behaviors, specific features of the physical and social context), what kinds of things you will try to take notes on in the course of your observation, which preschool class you will observe, and when you will plan to conduct your observation to assure that you will leave yourself enough time for a second chance should you fail to gather all of the necessary information on your first observation attempt. Fourth, you should conduct your observation, paying very careful attention to the behaviors and situations that you have (beforehand! ) decided are most import ant–in all cases, you will have to observe two children for 15 minutes each. Take notes and remember that these notes are all you will have to work from when writing your paper. I also would recommend that you allow yourself approximately 1 hour for your observation. This would allow you at least a few minutes at the beginning of the observation to get a feel for the classroom and the children in it and to identify the two children you will observe; ample time to observe each child for 15 minutes (which may be split into 5 minutes now, 5 minutes in a short while and 5 more minutes at the end of your hour); and even some time to make up for observations that don’t result in any useable information. Fifth, you must rely on your notes and the details of the assignment to prepare your paper. In all cases, I am asking that you provide some general, objective information about what you observed in each child, and that you interpret your observations in terms of what you’ve learned about preschooler development. In addition, the introduction of your paper should provide a brief description of who you observed, when you observed them and what was going on in the preschool classroom during your observation period. Finally, at the end of your paper, briefly comment upon your experience as an observer. For example, How easy or difficult was it? What did you learn? How confident are you in the representativeness of the behaviors you observed for each child? As usual, all papers MUST BE TYPED. You are limited to 3 typewritten pages so think carefully about how best to organize all of the information you wish to present. Papers are due at the beginning of class on Tuesday, April 15. *****The preschool schedule is as follows: There are three different preschool classes (children ages 3-5): one meets Mon/Wed/Fri, 8:30-11:30, one meets Tues/Thur, 8:30-11:30, and one meets Mon thru Fri, 12:30-3:30 pm). In all cases, there should be no problems if you observe (quietly) from the observation booths attached to each classroom, or from outside the playground fence. If you wish to observe from within the classroom, or if you wish to go onto the playground with the children, you will need the permission of the head teacher. Simply tell them about the project, mention the class and instructor’s name, and there should not be a problem (do this ahead of time! ). Following are descriptions of the three options, each focusing upon a different feature of preschoolers’ development. In this exercise, you will be concerned with describing and analyzing the child’s speech and determining such things as the depth and variety of his/her vocabulary. 1. It is important to look at the child’s speech in terms of Piaget’s concepts of egocentrism and sociocentrism. Egocentric speech is speech that does not take the other person into account; it is speech that, for all practical purposes, is private. There is no real effort to communicate with the other person; therefore, whatever is said is meaningful only to the speaker. Piaget identified three types of egocentric speech: (a) monologue, in which the individual talks only to himself and with no other persons present; (b) repetition, in which the individual repeats words and phrases over and over again as if to practice them or as if he simply enjoyed making the sounds; and (c) collective monologue, in which two or more persons are talking together but none of them is paying attention to what the others are saying. Each â€Å"conversation† is independent of the other conversation. Socialized speech, on the other hand, is public speech. It is intended to communicate with someone and each person takes into account what others are saying and responds accordingly. Q1: 2. Does the child engage in egocentric or socialized speech? What are the circumstances under which these types of speech are used? Vocabulary is the foundation of speech. We communicate by putting individual words together into properly constructed sentences and paragraphs. Presumably, the greater the number of words in our vocabularies, the greater the number and variety of sentences and ideas we can utter and transmit to others. Words have different meanings and serve different purposes. Moreover, words must be placed in the correct position within a sentence; thus, there are rules of grammar and syntax. Q2: What do you observe about the child’s vocabulary? In particular, examine the child’s speech for words that express relations and oppositions, for example, words such as and, or, not, same, different, more, less, instead, if, then, and because. Also, how varied or rich is the child’s vocabulary when he/she talks about the world and the people/things in it? Think in terms of general classes or categories of objects, persons, and events, then assess how many different words the child uses to discuss those categories and/or how many different categories the child uses. B. Observational Objectives To learn about the language production abilities of preschool children, and how children of preschool age use language as a means of social interaction. C. Procedure For this exercise, your purpose is to observe and record the language behaviors of children as they are engaging in social exchanges. Basically, you will need to write about the vocabularies demonstrated, the ways in which children use their language for the specific purpose of communicating with others (either adults or other children), and the degree to which language appears to be influenced by the setting in which it occurs. For this purpose, select two children and observe each of them for 15 minutes during a time when they have opportunity to interact with others in a small group setting–free-choice periods are probably best. (Do not try to observe two children at the same time! ). As you observe, take notes regarding the nature and variety of words used by each child (writing down exactly what the child says would of course be very useful), the child’s specific use of language to communicate with others, and the context in which all of this is going on. For each child, your paper should include a brief description of the language used (including information about vocabulary, communication and context) as well as an interpretation of each child’s language behavior in terms of what you’ve learned about development during the preschool years. II. PRESCHOOLERS’ PLAY A. Background Information Play is considered by some psychologists to be the most important activity in which the young child engages. Indeed, play activities pervade the lives of children from infancy throughout childhood. Some play seems obviously linked to the child’s observation of adults; other play seems to stem from the child’s fantasies and from experiences that she finds particularly enjoyable. There are a number of explanations of the major purposes of play. These range from play as getting rid of excess energy to play as a means of socioemotional expression. Play can be a group or an individual activity. Play is distinguished from non-play by its special characteristics, the most important of which are its voluntary nature and its complete structuring by the participants, with little regard for outside regulation. When play is governed by consistent rules, we say children are playing games. These rules give play a social dimension. The participants must put their own personal wishes into the background and abide by the requirements of the game and the wishes of the larger group. It is important to note that not everything children do is play, although they will sometimes try to make play out of what adults intend to be serious. Parten (1932) has identified six types of play, which are given in an accompanying list (next page). Remember that play, like all behavior, occurs in a physical and social context. Therefore, include in your report information on the equipment and materials the child was using in his play and who the child was playing with, if appropriate. B. Parten’s Six Classifications of Play or Social Interactions 1. Unoccupied Behavior: Here the child is not engaging in any obvious play activity or social interaction. Rather, she watches anything that is of interest at the moment. When there is nothing of interest to watch, the child will play with her own body, move around from place to place, follow the teacher, or stay in one spot and look around the room. 2. Onlooker Behavior: Here the child spends most of her time watching other children play. The child may talk to the playing children, may ask questions or give suggestions, but does not enter into play. The child remains within speaking distance so that what goes on can be seen and heard; this indicates a definite interest in a group of children, unlike the unoccupied child, who shows no interest in any particular group of children, but only a shifting interest in what happens to be exciting at the moment. 3. Solitary Play: This is play activity that is conducted independently of what anyone else is doing. The child plays with toys that differ from those used by other children in the immediate area within speaking distance, and she makes no effort to get closer to them or to speak to them. The child is focused entirely on her own activity and is uninfluenced by other children or their activities. 4. Parallel Play: Here the child is playing close to other children but is still independent of them. The child uses toys that are like the toys being used by the others, but he uses them as he sees fit and is neither influenced by nor tries to influence the others. The chid thus plays beside rather than with the other children. 5. Associative Play: Here the child plays with other children. There is a sharing of play material and equipment; the children may follow each other around; there may be attempts to control who may or may not play in a group, although such control efforts are not strongly asserted. The children engage in similar but not necessarily identical activity, and there is no division of labor or organization of activity or individuals. Each child does what he or she essentially wants to do, without putting the interests of the group first. 6. Cooperative or Organized Supplementary Play: The key word in this category is â€Å"organized. The child plays in a group that is established for a particular purpose: making some material product, gaining some competitive goal, playing formal games. There is a sense of â€Å"we-ness,† whereby one definitely belongs or does not belong to the group. There is also some leadership present–one or two members who direct the activity of the others. This therefore requires some division of labor, a taking of different roles by the group members, and the support of one child’s efforts by those of the others. C. Observational Objectives To learn about the distinguishing characteristics of different forms of play, specifically according to Parten’s classification of play behaviors. D. Procedure Familiarize yourself with Parten’s classifications of play as described above. Select two children in the preschool and observe each of them for 15 minutes, preferably during a free-choice period when the children are free to move about the room and play with who or what they wish. (Do not attempt to observe both children at the same time! ) As you observe each child, look for examples of each type of play or social interaction as described by Parten. Also, in addition to classifying each child’s play behaviors, observe whether there are any patterns to their play. For example, are there particular situations in which a child tends to be an onlooker, but in other situations he/she engages in parallel or cooperative play? As you observe, you should take notes regarding these relevant issues so that you will have something to work from in writing your paper. For each child, your paper should include a brief description of the types of play exhibited (including information about which type(s) are exhibited most frequently) and the social context which characterized each type of play. Additionally, you should provide an interpretation of your observations based on what you’ve learned about development during the preschool years. III. EMOTION BEHAVIOR A. Background Information Emotions are such a basic part of our psychological beings that we sometimes take them for granted. Some of our emotions are clearly identifiable by us. We know when we are angry, frightened, or joyous. At other times, however, we can have feelings that are not so clear; we may not be able to label what we feel. Whatever the case, emotions are internal experiences that are private and directly accessible only to the individual experiencing them. This being so, we cannot state with certainty what emotion another person is feeling. She must tell us, or we must infer the emotion on the basis of the individual’s behavior, facial expressions, and the event that preceded and might have caused the feeling. A child’s emotional behaviors become more refined and extensive as she matures. Therefore, a four- or five-year-old will typically be more emotionally expressive than a two-year-old. In this exercise, you will be trying to gain some understanding of the child’s emotional behaviors, of the range of her emotions and the kinds of situations that prompt these behaviors. Again, you can only infer what the child is feeling and cannot observe emotions directly. Therefore, be cautious in your interpretations and concentrate on the child’s obvious behaviors and the contexts in which they occur. 1. There are several emotions that are commonly found in preschool children: aggression, dependency and fear. Aggressive behavior is frequently defined as behavior that is intended to physically or psychologically hurt another person (or oneself) or to damage or destroy property. An important issue is whether a behavior is intentionally aggressive or simply an accidental occurrence. Further, it is argued by some that in order for a behavior to be termed aggressive, the aggressor must feel anger or hostility toward the â€Å"victim† and must derive satisfaction from hurting the victim. This kind of aggression is called hostile aggression. In contrast to hostile aggression, there can be cases where the aggressor is interested only in getting some object from the victim or achieving some goal. This is called instrumental aggression, and it need not involve anger or hostility. Observe the child’s behavior for instances of aggression, either toward  another child or an adult, or towards objects in the environment. Be certain to differentiate between intentional, hostile and instrumental acts of aggression. What kinds of situations or frustrations make the child angry? What behaviors by other people anger the child? How does the child express his/her anger? Dependency consists of such behaviors as clinging or maintaining proximity to adults or other children, seeking approval, recognition, assistance, attention, and reassurance, and striving for affection and support. It is important to recognize that all of us are dependent. The issue is to what degree and under what circumstances we show our dependency. It is also useful to distinguish between two basic types of dependency: a) instrumental dependency, which essentially is the necessary reliance we have on others for certain things that are beyond our capacity to do; and b) emotional dependency, which is a need to be near others and to have their support, affection and reassurance. It can also be the unwillingness or the selfperceived inability to do things for oneself that one can or should be able to do. It is important that, where possible, you distinguish instrumental dependency from emotional dependency behaviors. It is also important to note that as children mature, the characteristics of their dependency behaviors change. Very young children are likely to show clinging and proximity-seeking behaviors, whereas older children, who also have greater cognitive abilities, will likely seek attention and approval. Q3: 3. Fear is demonstrated by such behaviors as crying, withdrawing, seeking help, and avoiding the fear-producing situation. Fear can promote both dependency and aggressive behaviors. Nonetheless, fear can be expressed in such a way that it, and not aggression or dependency, is the primary emotion. Q4: 4. In what situations or activities is the child dependent, and, for example, seeks the presence, direction, or assistance of others? In what situations is the child independent and does not seek direction or assistance from others? What kinds of objects or situations appear to scare the child? In what ways does the child express his/her fears? How does he/she deal with his fears (e. g. , by withdrawing, confronting the fearful situation, seeking help)? In addition to the emotional behaviors just discussed, there are other feelings that children are capable of experiencing and expressing. You should be alert to as many of the child’s affective states as possible. For example, there are the feelings of pleasure and displeasure, frustration, boredom and sadness. Like adults, children will differ as to how accurately they can identify and/or express what they feel. Q5: What kinds of things does the child find pleasant? What activities, play materials, stories, games and so on, seem to be particularly attractive to the child? How does the child express that pleasure? Q6: What kinds of things are unpleasant or uncomfortable for the child? In what situations does the child appear to be ill at ease? How does she express her displeasure? Q7: Are all or most of the child’s feelings expressed with equal strength, or does their intensity vary with the particular feeling or situation? B. Observational Objectives To learn about the differences in children’s emotional behaviors and the range of emotional responses in preschool children. C. Procedure Select two children, observe and record each child’s behavior for a 15-minute period (do not attempt to observe both children at the same time! ). Record behaviors in as much detail as possible (attending to the kinds of things that would help you answer the above questions) and be sure to include descriptions of the physical and social context as they apply to the emotional behaviors observed. IT IS RECOMMENDED THAT YOU OBSERVE CHILDREN DURING THE VERY BEGINNING OF THEIR PRESCHOOL CLASS SO THAT YOU WILL BE ABLE TO SEE THEM AS THEY ARE BEING DROPPED OFF BY THEIR PARENTS AND THEN MAKING THEIR INITIAL ADJUSTMENT TO THEIR PRESCHOOL SETTING. Your paper should include a brief description of each child’s behavior (including the different kinds of emotions, the contexts in which they occurred and the relative frequency of each expression) as well as an interpretation or comment on each child using some of the questions and background information provided above. Finally, compare the two children, looking at the range of emotional expression, intensity of expression, and what evokes the emotional responses. In short, summarize how the children differ from each other in this area of functioning.

Communication & professional relationships with children, young people and adults Essay

Being able to build positive relationships with others helps children and young people to gain the most from being in school and is important to ensure the communication of information between children and the adults responsible for them. We are more likely to build a positive relationship with someone when we can communicate effectively with them. Effective communication is a way of setting boundaries so everyone knows what is expected of them. Most disagreements and conflicts are caused by a breakdown in communication. Children learn how to build relationships with others by watching and copying the relationships between the adults around them. It is, therefore, important to show effective communication skills when dealing with others and take care with what we say and the way we act when in stressful situations. Children can become confused if we ask them to behave one way and then show them contradictory behaviour which can make it harder for them to understand rules and boundaries. 1. 2 It is important to communicate in a way that relates to the age and interests of the child, young person or adult. If others are comfortable with us we are more likely to communicate effectively. The main principles of relationship building are: Showing respect – it is important to listen carefully to others’ point of view and show you are paying attention to them when they are speaking Being considerate – consider circumstances which may cause stress or upset and affect behaviour at any given time Taking time to listen – show interest in what is being said and respond appropriately, offering advice if requested Being clear – make sure any information or instructions are clear and understood, and made in a way suitable for age / ability / circumstances 1. 3 It can be necessary to adapt your communication style depending on the situation. Professionally a more formal style may be required for meetings with colleagues and parents or other adults involved with the school. Cultural differences can also affect communication. Certain behaviours such as eye contact or physical contact, e. g. shaking hands, can be forbidden. Certain gestures or body language may be offensive in some cultures and it is important to be aware of these issues when communicating with people from these cultures. 2. 1 If children do not feel their contribution to a conversation is valued they are less likely to initiate further communication. To help them have this confidence you need to: Give them opportunity to speak and express their own opinions Make eye contact and show you are actively listening and paying attention. If you are looking away or doing something else at the same time children will feel you are not interested in what they are saying Make sure you are approachable. This can best be done by getting down to the child’s level, if they need to look up to speak to you they are more likely to feel uncomfortable. Smiling and reacting positively to what they are saying also helps improve their confidence in you and in their communication skills Maintain the conversation by reacting and questioning. This teaches children the ‘rules’ of communication and helps them to develop an understanding of how to communicate effectively 2. 2a Children of different ages will need different levels of attention and encouragement with communication. Younger children may lack confidence and need more reassurance, both vocal and physical, to be sure of their ability to communicate one to one or in group situations. It is important to match your language to the age of the child you are communicating with. If the words used are too difficult or unknown to the child they will have difficulty understanding and participating in the conversation. Too simplistic, in either words or delivery, and the child / young person may feel patronised and annoyed by your attempts to communicate and is much less likely to respond positively. 2. 2b Different situations will require different styles of communication. When supporting children in a classroom situation it is important to keep them focused on the lesson. Communication needs to be firm and clear so everyone is sure of what is happening and what is expected of them. In a less formal situation such as the playground it is better to be more relaxed with the children. This can help to build their confidence in their own communication skills but it is, however, still important to maintain a clearly professional relationship with them. 2. 2c Children with communication difficulties, such as speech, language or communication impairment, emotional or cognitive difficulties will need more time and reassurance to ensure they do not feel pressured when speaking. It is important to allow them to speak for themselves in order to build their confidence as well as their ability to communicate clearly. Where there are language or cultural differences it may be necessary to allow extra time for longer explanations of questions / instructions. Visual cues can be helpful and in some cases it may be necessary to use a translator. 2. 3 When communicating with children the main points discussed above, maintaining eye contact, responding to what they say etc. , are the same as when communicating with adults. However, it is also important to ensure the relationship is always formal and the child understands you are their carer in the school setting. When communicating with children it is also important to be very clear in what is said and what is meant. Children need to know exactly what is expected of them so they can continue to learn from us. The vocabulary used needs to be appropriate for the children involved. Although younger children may want hugs or to hold hands it is not really appropriate and physical contact with children of any age should never be initiated by the adult. 2. 4 When communicating with other adults you need to be aware of individual needs which may make effective communication difficult. Adults with physical impairments such as hearing difficulties may need you to speak more slowly and clearly to accommodate lip reading. It may be necessary to pass on messages orally to parents who have difficulty reading written letters. When communicating face to face you should try to adapt the language you use to reflect the language used by the other person. Formal meetings will need more formal language than an informal chat. 2. 5 Most disagreements are caused by lack of communication or miscommunication with others. The longer a disagreement goes on the harder it will be to resolve, so you should try to work out the problem as quickly as possible. Where a problem has occurred due to a lack of communication the best way to deal with it is to discuss it with the person involved as soon as possible to try to work out a way forward. It is important not to ignore the problem as this can cause more problems in the future. Another common cause of disagreements is a difference in opinion and expectations. It is important to be clear about what you expect from a situation from the start so there is no confusion. If parents have a different opinion from school in a situation it is important to explain clearly what happens in school and why it has to happen that way. Lack of confidence or pressure from outside situations can also affect the way people communicate which in turn can lead to disagreements. In this situation you need to show sensitivity and understanding in order to resolve the problem and prevent it from escalating. It is never acceptable to get into a disagreement with a child; you should be able to manage the situation using the school’s procedures for negative behaviour. You need to explain to the child why you are disagreeing with them and once you have done this you need to follow the sanctions that are in place within the classroom and school as a whole. By descending into an argument with a child you are giving them a negative model to follow instead of teaching them how to resolve disagreements in a socially acceptable manner. 3. 1 Data Protection Act 1998 – any organisation which holds information on individuals needs to be registered with the Data Protection Commission. Information held must be: Processed fairly and lawfully Only used for the purpose for which it was gathered Adequate, relevant and not excessive Accurate and kept up to date where necessary Kept for no longer than necessary Processed in line with the individual’s rights Kept secure Not transferred outside the European Union without adequate protection 2003 Green Paper Every Child Matters leading to the Children’s Act 2004 – this was put into place to stress the importance of more integrated services and better sharing of information between professionals dealing with children & young people. 3. 2 When building relationships with children, young people and adults it is important to reassure them that any information they may give you will be kept confidential. This will give them the confidence to know they can speak to you if there is a problem. Knowing you will not pass information on unless you have to will build trust between you and the child / adult. Breaking this trust would be detrimental to the relationship which can lead to a reluctance to share important information. 3. 3 If you are given information which leads you to suspect a child may be at risk of abuse or in some other danger it is important to pass the information on to the appropriate person within the school. You should make it clear to the person giving you the information that you are unable to keep it confidential but also that you will only pass it on to certain people and it will not be a subject of gossip within the school.

Tuesday, July 30, 2019

Chapter 12 Triwizard Tournament

Through the gates, flanked with statues of winged boars, and up the sweeping drive the carriages trundled, swaying dangerously in what was fast becoming a gale. Leaning against the window, Harry could see Hogwarts coming nearer, its many lighted windows blurred and shimmering behind the thick curtain of rain. Lightning flashed across the sky as their carriage came to a halt before the great oak front doors, which stood at the top of a flight of stone steps. People who had occupied the carriages in front were already hurrying up the stone steps into the castle. Harry, Ron, Hermione, and Neville jumped down from their carriage and dashed up the steps too, looking up only when they were safely inside the cavernous, torch-lit entrance hall, with its magnificent marble staircase. â€Å"Blimey,† said Ron, shaking his head and sending water everywhere, â€Å"if that keeps up the lake's going to overflow. I'm soak – ARRGH!† A large, red, water-filled balloon had dropped from out of the ceiling onto Ron's head and exploded. Drenched and sputtering, Ron staggered sideways into Harry, just as a second water bomb dropped – narrowly missing Hermione, it burst at Harry's feet, sending a wave of cold water over his sneakers into his socks. People all around them shrieked and started pushing one another in their efforts to get out of the line of fire. Harry looked up and saw, floating twenty feet above them, Peeves the Poltergeist, a little man in a bell-covered hat and orange bow tie, his wide, malicious face contorted with concentration as he took aim again. â€Å"PEEVES!† yelled an angry voice. â€Å"Peeves, come down here at ONCE!† Professor McGonagall, Deputy Headmistress and head of Gryffindor House, had come dashing out of the Great Hall; she skidded on the wet floor and grabbed Hermione around the neck to stop herself from falling. â€Å"Ouch – sorry, Miss Granger -â€Å" â€Å"That's all right, Professor!† Hermione gasped, massaging her throat. â€Å"Peeves, get down here NOW!† barked Professor McGonagall, straightening her pointed hat and glaring upward through her square-rimmed spectacles. â€Å"Not doing nothing!† cackled Peeves, lobbing a water bomb at several fifth-year girls, who screamed and dived into the Great Hall. â€Å"Already wet, aren't they? Little squirts! Wheeeeeeeeee!† And he aimed another bomb at a group of second years who had just arrived. â€Å"I shall call the headmaster!† shouted Professor McGonagall. â€Å"I'm warning you, Peeves -â€Å" Peeves stuck out his tongue, threw the last of his water bombs into the air, and zoomed off up the marble staircase, cackling insanely. â€Å"Well, move along, then!† said Professor McGonagall sharply to the bedraggled crowd. â€Å"Into the Great Hall, come on!† Harry, Ron, and Hermione slipped and slid across the entrance hall and through the double doors on the right, Ron muttering furiously under his breath as he pushed his sopping hair off his face. The Great Hall looked its usual splendid self, decorated for the start-of-term feast. Golden plates and goblets gleamed by the light of hundreds and hundreds of candles, floating over the tables in midair. The four long House tables were packed with chattering students; at the top of the Hall, the staff sat along one side of a fifth table, facing their pupils. It was much warmer in here. Harry, Ron, and Hermione walked past the Slytherins, the Ravenclaws, and the Hufflepuffs, and sat down with the rest of the Gryffindors at the far side of the Hall, next to Nearly Headless Nick, the Gryffindor ghost. Pearly white and semitransparent, Nick was dressed tonight in his usual doublet, but with a particularly large ruff, which served the dual purpose of looking extra-festive, and insuring that his head didn't wobble too much on his partially severed neck. â€Å"Good evening,† he said, beaming at them. â€Å"Says who?† said Harry, taking off his sneakers and emptying them of water. â€Å"Hope they hurry up with the Sorting. I'm starving.† The Sorting of the new students into Houses took place at the start of every school year, but by an unlucky combination of circumstances, Harry hadn't been present at one since his own. He was quite looking forward to it. Just then, a highly excited, breathless voice called down the table. â€Å"Hiya, Harry!† It was Colin Creevey, a third year to whom Harry was something of a hero. â€Å"Hi, Colin,† said Harry warily. â€Å"Harry, guess what? Guess what, Harry? My brother's starting! My brother Dennis!† â€Å"Er – good,† said Harry. â€Å"He's really excited!† said Colin, practically bouncing up and down in his seat. â€Å"I just hope he's in Gryffindor! Keep your fingers crossed, eh, Harry?† â€Å"Er – yeah, all right,† said Harry. He turned back to Hermione, Ron, and Nearly Headless Nick. â€Å"Brothers and sisters usually go in the same Houses, don't they?† he said. He was judging by the Weasleys, all seven of whom had been put into Gryffindor. â€Å"Oh no, not necessarily,† said Hermione. â€Å"Parvati Patil's twin's in Ravenclaw, and they're identical. You'd think they'd be together, wouldn't you?† Harry looked up at the staff table. There seemed to be rather more empty seats there than usual. Hagrid, of course, was still fighting his way across the lake with the first years; Professor McGonagall was presumably supervising the drying of the entrance hall floor, but there was another empty chair too, and Harry couldn't think who else was missing. â€Å"Where's the new Defense Against the Dark Arts teacher?† said Hermione, who was also looking up at the teachers. They had never yet had a Defense Against the Dark Arts teacher who had lasted more than three terms. Harry's favorite by far had been Professor Lupin, who had resigned last year. He looked up and down the staff table. There was definitely no new face there. â€Å"Maybe they couldn't get anyone!† said Hermione, looking anxious. Harry scanned the table more carefully. Tiny little Professor Flitwick, the Charms teacher, was sitting on a large pile of cushions beside Professor Sprout, the Herbology teacher, whose hat was askew over her flyaway gray hair. She was talking to Professor Sinistra of the Astronomy department. On Professor Sinistra's other side was the sallow-faced, hook-nosed, greasy-haired Potions master, Snape – Harry's least favorite person at Hogwarts. Harry's loathing of Snape was matched only by Snape's hatred of him, a hatred which had, if possible, intensified last year, when Harry had helped Sirius escape right under Snape's overlarge nose – Snape and Sirius had been enemies since their own school days. On Snape's other side was an empty seat, which Harry guessed was Professor McGonagall's. Next to it, and in the very center of the table, sat Professor Dumbledore, the headmaster, his sweeping silver hair and beard shining in the candlelight, his magnificent deep green robes embroidered with many stars and moons. The tips of Dumbledore's long, thin fingers were together and he was resting his chin upon them, staring up at the ceiling through his half-moon spectacles as though lost in thought. Harry glanced up at the ceiling too. It was enchanted to look like the sky outside, and he had never seen it look this stormy. Black and purple clouds were swirling across it, and as another thunderclap sounded outside, a fork of lightning flashed across it. â€Å"Oh hurry up,† Ron moaned, beside Harry, â€Å"I could eat a hippogriff.† The words were no sooner out of his mouth than the doors of the Great Hall opened and silence fell. Professor McGonagall was leading a long line of first years up to the top of the Hall. If Harry, Ron, and Hermione were wet, it was nothing to how these first years looked. They appeared to have swum across the lake rather than sailed. All of them were shivering with a combination of cold and nerves as they filed along the staff table and came to a halt in a line facing the rest of the school – all of them except the smallest of the lot, a boy with mousy hair, who was wrapped in what Harry recognized as Hagrid's moleskin overcoat. The coat was so big for him that it hooked as though he were draped in a furry black circus tent. His small face protruded from over the collar, looking almost painfully excited. When he had lined up with his terrified-looking peers, he caught Colin Creevey's eye, gave a double thumbs-up, and mouthed, I fell in the lake! He looked positively delighted about it. Professor McGonagall now placed a three-legged stool on the ground before the first years and, on top of it, an extremely old, dirty patched wizard's hat. The first years stared at it. So did everyone else. For a moment, there was silence. Then a long tear near the brim opened wide like a mouth, and the hat broke into song: A thousand years or more ago, When I was newly sewn,There lived four wizards of renown, Whose names are still well known: Bold Gryffindor, from wild moor, Fair Ravenclaw, from glen, Sweet Hufflepuff, from valley broad, Shrewd Slytherin, from fin. They shared a wish, a hope, a dream, They hatched a daring plan To educate young sorcerers Thus Hogwarts School began. Now each of these four founders Formed their own house, for each Did value different virtues In the ones they had to teach. By Gryffindor, the bravest were Prized far beyond the rest; For Ravenclaw, the cleverest Would always be the best; For Hufflepuff, hard workers were Most worthy of admission; And power-hungry Slytherin Loved those of great ambition. While still alive they did divide Their favorites from the throng, Yet how to pick the worthy ones When they were dead and gone? Twas Gryffindor who found the way, He whipped me off his head The founders put some brains in me So I could choose instead! Now slip me snug about your ears, I've never yet been wrong, I'll have a look inside your mind And tell where you belong! The Great Hall rang with applause as the Sorting Hat finished. â€Å"That's not the song it sang when it Sorted us,† said Harry, clapping along with everyone else. â€Å"Sings a different one every year,† said Ron. â€Å"It's got to be a pretty boring life, hasn't it, being a hat? I suppose it spends all year making up the next one.† Professor McGonagall was now unrolling a large scroll of parchment. â€Å"When I call out your name, you will put on the hat and sit on the stool,† she told the first years. â€Å"When the hat announces your House, you will go and sit at the appropriate table. â€Å"Ackerley, Stewart!† A boy walked forward, visibly trembling from head to foot, picked up the Sorting Hat, put it on, and sat down on the stool. â€Å"RAVENCLAW!† shouted the hat. Stewart Ackerley took off the hat and hurried into a seat at the Ravenclaw table, where everyone was applauding him. Harry caught a glimpse of Cho, the Ravenclaw Seeker, cheering Stewart Ackerley as he sat down. For a fleeting second, Harry had a strange desire to join the Ravenclaw table too. â€Å"Baddock, Malcolm!† â€Å"SLYTHERIN!† The table on the other side of the hall erupted with cheers; Harry could see Malfoy clapping as Baddock joined the Slytherins. Harry wondered whether Baddock knew that Slytherin House had turned out more Dark witches and wizards than any other. Fred and George hissed Malcolm Baddock as he sat down. â€Å"Branstone, Eleanor!† â€Å"HUFFLEPUFF!† â€Å"Cauldwell, Owen!† â€Å"HUFFLEPUFF!† â€Å"Creevey, Dennis!† Tiny Dennis Creevey staggered forward, tripping over Hagrid's moleskin, just as Hagrid himself sidled into the Hall through a door behind the teachers' table. About twice as tall as a normal man, and at least three times as broad, Hagrid, with his long, wild, tangled black hair and beard, looked slightly alarming – a misleading impression, for Harry, Ron, and Hermione knew Hagrid to possess a very kind nature. He winked at them as he sat down at the end of the staff table and watched Dennis Creevey putting on the Sorting Hat. The rip at the brim opened wide – â€Å"GRYFFINDOR!† the hat shouted. Hagrid clapped along with the Gryffindors as Dennis Creevey, beaming widely, took off the hat, placed it back on the stool, and hurried over to join his brother. â€Å"Colin, I fell in!† he said shrilly, throwing himself into an empty seat. â€Å"It was brilliant! And something in the water grabbed me and pushed me back in the boat!† â€Å"Cool!† said Colin, just as excitedly. â€Å"It was probably the giant squid, Dennis!† â€Å"Wow!† said Dennis, as though nobody in their wildest dreams could hope for more than being thrown into a storm-tossed, fathoms-deep lake, and pushed out of it again by a giant sea monster. â€Å"Dennis! Dennis! See that boy down there? The one with the black hair and glasses? See him? Know who he is, Dennis?† Harry looked away, staring very hard at the Sorting Hat, now Sorting Emma Dobbs. The Sorting continued; boys and girls with varying degrees of fright on their faces moving one by one to the three-legged stool, the line dwindling slowly as Professor McGonagall passed the L's. â€Å"Oh hurry up,† Ron moaned, massaging his stomach. â€Å"Now, Ron, the Sorting's much more important than food,† said Nearly Headless Nick as â€Å"Madley, Laura!† became a Hufflepuff. â€Å"Course it is, if you're dead,† snapped Ron. â€Å"I do hope this year's batch of Gryffindors are up to scratch,† said Nearly Headless Nick, applauding as â€Å"McDonald, Natalie!† joined the Gryffindor table. â€Å"We don't want to break our winning streak, do we?† Gryffindor had won the Inter-House Championship for the last three years in a row. â€Å"Pritchard, Graham!† â€Å"SLYTHERIN!† â€Å"Quirke, Orla!† â€Å"RAVENCLAW!† And finally, with â€Å"Whitby, Kevin!† (â€Å"HUFFLEPUFF!†), the Sorting ended. Professor McGonagall picked up the hat and the stool and carried them away. â€Å"About time,† said Ron, seizing his knife and fork and looking expectantly at his golden plate. Professor Dumbledore had gotten to his feet. He was smiling around at the students, his arms opened wide in welcome. â€Å"I have only two words to say to you,† he told them, his deep voice echoing around the Hall. â€Å"Tuck in.† â€Å"Hear, hear!† said Harry and Ron loudly as the empty dishes filled magically before their eyes. Nearly Headless Nick watched mournfully as Harry, Ron, and Hermione loaded their own plates. â€Å"Aaah, ‘at's be'er,† said Ron, with his mouth full of mashed potato. â€Å"You're lucky there's a feast at all tonight, you know,† said Nearly Headless Nick. â€Å"There was trouble in the kitchens earlier.† â€Å"Why? Wha' ‘appened?† said Harry, through a sizable chunk of steak. â€Å"Peeves, of course,† said Nearly Headless Nick, shaking his head, which wobbled dangerously. He pulled his ruff a little higher up on his neck. â€Å"The usual argument, you know. He wanted to attend the feast – well, it's quite out of the question, you know what he's like, utterly uncivilized, can't see a plate of food without throwing it. We held a ghost's council – the Fat Friar was all for giving him the chance – but most wisely, in my opinion, the Bloody Baron put his foot down.† The Bloody Baron was the Slytherin ghost, a gaunt and silent specter covered in silver bloodstains. He was the only person at Hogwarts who could really control Peeves. â€Å"Yeah, we thought Peeves seemed hacked off about something,† said Ron darkly. â€Å"So what did he do in the kitchens?† â€Å"Oh the usual,† said Nearly Headless Nick, shrugging. â€Å"Wreaked havoc and mayhem. Pots and pans everywhere. Place swimming in soup. Terrified the house-elves out of their wits -â€Å" Clang. Hermione had knocked over her golden goblet. Pumpkin juice spread steadily over the tablecloth, staining several feet of white linen orange, but Hermione paid no attention. â€Å"There are house-elves here?† she said, staring, horror-struck, at Nearly Headless Nick. â€Å"Here at Hogwarts?† â€Å"Certainly,† said Nearly Headless Nick, looking surprised at her reaction. â€Å"The largest number in any dwelling in Britain, I believe. Over a hundred.† â€Å"I've never seen one!† said Hermione. â€Å"Well, they hardly ever leave the kitchen by day, do they?† said Nearly Headless Nick. â€Å"They come out at night to do a bit of cleaning†¦see to the fires and so on†¦.I mean, you're not supposed to see them, are you? That's the mark of a good house-elf, isn't it, that you don't know it's there?† Hermione stared at him. â€Å"But they get paid?† she said. â€Å"They get holidays, don't they? And – and sick leave, and pensions, and everything?† Nearly Headless Nick chortled so much that his ruff slipped and his head flopped off, dangling on the inch or so of ghostly skin and muscle that still attached it to his neck. â€Å"Sick leave and pensions?† he said, pushing his head back onto his shoulders and securing it once more with his ruff. â€Å"House-elves don't want sick leave and pensions!† Hermione looked down at her hardly touched plate of food, then put her knife and fork down upon it and pushed it away from her. â€Å"Oh c'mon, ‘Er-my-knee,† said Ron, accidentally spraying Harry with bits of Yorkshire pudding. â€Å"Oops – sorry, ‘Arry -† He swallowed. â€Å"You won't get them sick leave by starving yourself!† â€Å"Slave labor,† said Hermione, breathing hard through her nose. â€Å"That's what made this dinner. Slave labor.† And she refused to eat another bite. The rain was still drumming heavily against the high, dark glass. Another clap of thunder shook the windows, and the stormy ceiling flashed, illuminating the golden plates as the remains of the first course vanished and were replaced, instantly, with puddings. â€Å"Treacle tart, Hermione!† said Ron, deliberately wafting its smell toward her. â€Å"Spotted dick, look! Chocolate gateau!† But Hermione gave him a look so reminiscent of Professor McGonagall that he gave up. When the puddings too had been demolished, and the last crumbs had faded off the plates, leaving them sparkling clean, Albus Dumbledore got to his feet again. The buzz of chatter filling the Hall ceased almost at once, so that only the howling wind and pounding rain could be heard. â€Å"So!† said Dumbledore, smiling around at them all. â€Å"Now that we are all fed and watered,† (â€Å"Hmph!† said Hermione) â€Å"I must once more ask for your attention, while I give out a few notices. â€Å"Mr. Filch, the caretaker, has asked me to tell you that the list of objects forbidden inside the castle has this year been extended to include Screaming Yo-yos, Fanged Frisbees, and Ever-Bashing Boomerangs. The full list comprises some four hundred and thirty-seven items, I believe, and can be viewed in Mr. Filch's office, if anybody would like to check it.† The corners of Dumbledore's mouth twitched. He continued, â€Å"As ever, I would like to remind you all that the forest on the grounds is out-of-bounds to students, as is the village of Hogsmeade to all below third year. â€Å"It is also my painful duty to inform you that the Inter-House Quidditch Cup will not take place this year.† â€Å"What?† Harry gasped. He looked around at Fred and George, his fellow members of the Quidditch team. They were mouthing soundlessly at Dumbledore, apparently too appalled to speak. Dumbhedore went on, â€Å"This is due to an event that will be starting in October, and continuing throughout the school year, taking up much of the teachers' time and energy – but I am sure you will all enjoy it immensely. I have great pleasure in announcing that this year at Hogwarts -â€Å" But at that moment, there was a deafening rumble of thunder and the doors of the Great Hall banged open. A man stood in the doorway, leaning upon a long staff, shrouded in a black traveling cloak. Every head in the Great Hall swiveled toward the stranger, suddenly brightly illuminated by a fork of lightning that flashed across the ceiling. He lowered his hood, shook out a long mane of grizzled, dark gray hair, then began to walk up toward the teachers' table. A dull clunk echoed through the Hall on his every other step. He reached the end of the top table, turned right, and limped heavily toward Dumbledore. Another flash of lightning crossed the ceiling. Hermione gasped. The lightning had thrown the man's face into sharp relief, and it was a face unlike any Harry had ever seen.It looked as though it had been carved out of weathered wood by someone who had only the vaguest idea of what human faces are supposed to look like, and was none too skilled with a chisel. Every inch of skin seemed to be scarred. The mouth looked like a diagonal gash, and a large chunk of the nose was missing. But it was the man's eyes that made him frightening. One of them was small, dark, and beady. The other was large, round as a coin, and a vivid, electric blue. The blue eye was moving ceaselessly, without blinking, and was rolling up, down, and from side to side, quite independently of the normal eye – and then it rolled right over, pointing into the back of the man's head, so that all they could see was whiteness. The stranger reached Dumbledore. He stretched out a hand that was as badly scarred as his face, and Dumbhedore shook it, muttering words Harry couldn't hear. He seemed to be making some inquiry of the stranger, who shook his head unsmilingly and replied in an undertone. Dumbledore nodded and gestured the man to the empty seat on his right-hand side. The stranger sat down, shook his mane of dark gray hair out of his face, pulled a plate of sausages toward him, raised it to what was left of his nose, and sniffed it. He then took a small knife out of his pocket, speared a sausage on the end of it, and began to eat. His normal eye was fixed upon the sausages, but the blue eye was still darting restlessly around in its socket, taking in the Hall and the students. â€Å"May I introduce our new Defense Against the Dark Arts teacher?† said Dumbledore brightly into the silence. â€Å"Professor Moody.† It was usual for new staff members to be greeted with applause, but none of the staff or students chapped except Dumbledore and Hagrid, who both put their hands together and applauded, but the sound echoed dismally into the silence, and they stopped fairly quickly. Everyone else seemed too transfixed by Moody's bizarre appearance to do more than stare at him. â€Å"Moody?† Harry muttered to Ron. â€Å"Mad-Eye Moody? The one your dad went to help this morning?† â€Å"Must be,† said Ron in a low, awed voice. â€Å"What happened to him?† Hermione whispered. â€Å"What happened to his face?† â€Å"Dunno,† Ron whispered back, watching Moody with fascination. Moody seemed totally indifferent to his less-than-warm welcome. Ignoring the jug of pumpkin juice in front of him, he reached again into his traveling cloak, pulled out a hip flask, and took a long draught from it. As he lifted his arm to drink, his cloak was pulled a few inches from the ground, and Harry saw, below the table, several inches of carved wooden leg, ending in a clawed foot. Dumbledore cleared his throat. â€Å"As I was saying,† he said, smiling at the sea of students before him, all of whom were still gazing transfixed at Mad-Eye Moody, â€Å"we are to have the honor of hosting a very exciting event over the coming months, an event that has not been held for over a century. It is my very great pleasure to inform you that the Triwizard Tournament will be taking place at Hogwarts this year.† â€Å"You're JOKING!† said Fred Weasley loudly. The tension that had filled the Hall ever since Moody's arrival suddenly broke. Nearly everyone laughed, and Dumbledore chuckled appreciatively. â€Å"I am not joking, Mr. Weasley,† he said, â€Å"though now that you mention it, I did hear an excellent one over the summer about a troll, a hag, and a leprechaun who all go into a bar.† Professor McGonagall cleared her throat loudly. â€Å"Er – but maybe this is not the time†¦no†¦Ã¢â‚¬  said Dumbledore, â€Å"where was I? Ah yes, the Triwizard Tournament†¦well, some of you will not know what this tournament involves, so I hope those who do know will forgive me for giving a short explanation, and allow their attention to wander freely. â€Å"The Triwizard Tournament was first established some seven hundred years ago as a friendly competition between the three largest European schools of wizardry: Hogwarts, Beauxbatons, and Durmstrang. A champion was selected to represent each school, and the three champions competed in three magical tasks. The schools took it in turns to host the tournament once every five years, and it was generally agreed to be a most excellent way of establishing ties between young witches and wizards of different nationalities – until, that is, the death toll mounted so high that the tournament was discontinued.† â€Å"Death toll?† Hermione whispered, looking alarmed. But her anxiety did not seem to be shared by the majority of students in the Hall; many of them were whispering excitedly to one another, and Harry himself was far more interested in hearing about the tournament than in worrying about deaths that had happened hundreds of years ago. â€Å"There have been several attempts over the centuries to reinstate the tournament,† Dumbledore continued, â€Å"none of which has been very successful. However, our own departments of International Magical Cooperation and Magical Games and Sports have decided the time is ripe for another attempt. We have worked hard over the summer to ensure that this time, no champion will find himself or herself in mortal danger. â€Å"The heads of Beauxbatons and Durmstrang will be arriving with their short-listed contenders in October, and the selection of the three champions will take place at Halloween. An impartial judge will decide which students are most worthy to compete for the Triwizard Cup, the glory of their school, and a thousand Galleons personal prize money.† â€Å"I'm going for it!† Fred Weasley hissed down the table, his face lit with enthusiasm at the prospect of such glory and riches. He was not the only person who seemed to be visualizing himself as the Hogwarts champion. At every House table, Harry could see people either gazing raptly at Dumbledore, or else whispering fervently to their neighbors. But then Dumbledore spoke again, and the Hall quieted once more. â€Å"Eager though I know all of you will be to bring the Triwizard Cup to Hogwarts,† he said, â€Å"the heads of the participating schools, along with the Ministry of Magic, have agreed to impose an age restriction on contenders this year. Only students who are of age – that is to say, seventeen years or older – will be allowed to put forward their names for consideration. This -† Dumbledore raised his voice slightly, for several people had made noises of outrage at these words, and the Weasley twins were suddenly looking furious – â€Å"is a measure we feel is necessary, given that the tournament tasks will still be difficult and dangerous, whatever precautions we take, and it is highly unlikely that students below sixth and seventh year will be able to cope with them. I will personally be ensuring that no underage student hoodwinks our impartial judge into making them Hogwarts champion.† His light blue eyes twinkled as they flickered over Fred's and George's mutinous faces. â€Å"I therefore beg you not to waste your time submitting yourself if you are under seventeen. â€Å"The delegations from Beauxbatons and Durmstrang will be arriving in October and remaining with us for the greater part of this year. I know that you will all extend every courtesy to our foreign guests while they are with us, and will give your whole-hearted support to the Hogwarts champion when he or she is selected. And now, it is late, and I know how important it is to you all to be alert and rested as you enter your lessons tomorrow morning. Bedtime! Chop chop!† Dumbledore sat down again and turned to talk to Mad-Eye Moody. There was a great scraping and banging as all the students got to their feet and swarmed toward the double doors into the entrance hall. â€Å"They can't do that!† said George Weasley, who had not joined the crowd moving toward the door, but was standing up and glaring at Dumbledore. â€Å"We're seventeen in April, why can't we have a shot?† â€Å"They're not stopping me entering,† said Fred stubbornly, also scowling at the top table. â€Å"The champions'll get to do all sorts of stuff you'd never be allowed to do normally. And a thousand Galleons prize money!† â€Å"Yeah,† said Ron, a faraway look on his face. â€Å"Yeah, a thousand Galleons†¦.† â€Å"Come on,† said Hermione, â€Å"we'll be the only ones left here if you don't move.† Harry, Ron, Hermione, Fred, and George set off for the entrance hall, Fred and George debating the ways in which Dumbledore might stop those who were under seventeen from entering the tournament. â€Å"Who's this impartial judge who's going to decide who the champions are?† said Harry. â€Å"Dunno,† said Fred, â€Å"but it's them we'll have to fool. I reckon a couple of drops of Aging Potion might do it, George†¦Ã¢â‚¬  â€Å"Dumbledore knows you're not of age, though,† said Ron. â€Å"Yeah, but he's not the one who decides who the champion is, is he?† said Fred shrewdly. â€Å"Sounds to me like once this judge knows who wants to enter, he'll choose the best from each school and never mind how old they are. Dumbledore's trying to stop us giving our names.† â€Å"People have died, though!† said Hermione in a worried voice as they walked through a door concealed behind a tapestry and started up another, narrower staircase. â€Å"Yeah,† said Fred airily, â€Å"but that was years ago, wasn't it? Anyway, where's the fun without a bit of risk? Hey, Ron, what if we find out how to get 'round Dumbledore? Fancy entering?† â€Å"What d'you reckon?† Ron asked Harry. â€Å"Be cool to enter, wouldn't it? But I s'pose they might want someone older†¦.Dunno if we've learned enough†¦Ã¢â‚¬  â€Å"I definitely haven't,† came Neville's gloomy voice from behind Fred and George. â€Å"I expect my gran'd want me to try, though. She's always going on about how I should be upholding the family honor. I'll just have to – oops†¦Ã¢â‚¬  Neville's foot had sunk right through a step halfway up the staircase. There were many of these trick stairs at Hogwarts; it was second nature to most of the older students to jump this particular step, but Neville's memory was notoriously poor. Harry and Ron seized him under the armpits and pulled him out, while a suit of armor at the top of the stairs creaked and clanked, laughing wheezily. â€Å"Shut it, you,† said Ron, banging down its visor as they passed. They made their way up to the entrance to Gryffindor Tower, which was concealed behind a large portrait of a fat lady in a pink silk dress. â€Å"Password?† she said as they approached. â€Å"Balderdash,† said George, â€Å"a prefect downstairs told me.† The portrait swung forward to reveal a hole in the wall through which they all climbed. A crackling fire warmed the circular common room, which was full of squashy armchairs and tables. Hermione cast the merrily dancing flames a dark look, and Harry distinctly heard her mutter â€Å"Slave labor† before bidding them good night and disappearing through the doorway to the girls' dormitory. Harry, Ron, and Neville climbed up the last, spiral staircase until they reached their own dormitory, which was situated at the top of the tower. Five four-poster beds with deep crimson hangings stood against the walls, each with its owner's trunk at the foot. Dean and Seamus were already getting into bed; Seamus had pinned his Ireland rosette to his headboard, and Dean had tacked up a poster of Viktor Krum over his bedside table. His old poster of the West Ham football team was pinned right next to it. â€Å"Mental,† Ron sighed, shaking his head at the completely stationary soccer players. Harry, Ron, and Neville got into their pajamas and into bed. Someone – a house-elf, no doubt – had placed warming pans between the sheets. It was extremely comfortable, lying there in bed and listening to the storm raging outside. â€Å"I might go in for it, you know,† Ron said sleepily through the darkness, â€Å"if Fred and George find out how to†¦the tournament†¦.you never know, do you?† â€Å"S'pose not†¦.† Harry rolled over in bed, a series of dazzling new pictures forming in his mind's eye†¦.He had hoodwinked the impartial judge into believing he was seventeen†¦.he had become Hogwarts champion†¦he was standing on the grounds, his arms raised in triumph in front of the whole school, all of whom were applauding and screaming†¦he had just won the Triwizard Tournament. Cho's face stood out particularly clearly in the blurred crowd, her face glowing with admiration†¦. Harry grinned into his pillow, exceptionally glad that Ron couldn't see what he could.

Monday, July 29, 2019

BHS 328 - Team Building (Mod 3 SLP) Essay Example | Topics and Well Written Essays - 750 words

BHS 328 - Team Building (Mod 3 SLP) - Essay Example Goal setting is the most important component of Personal improvement literature. To be most successful goals that are being set should be realistic, tangible, specific, and have a time target for achievement. There should be sensible plans to attain an intended goal. One drawback of goal setting is that implicit knowledge may be subdued and inhibited. This is due to the fact that goal setting may support simple targets and focus on a result without openness to examination, understanding or expansion. Goals offer a sense of track and principle. Locke et al studied the behavioral effects of goal setting in great depth and concluded that 90% of laboratory and field studies linking explicit and challenging goals resulted in higher performance than simple or no goals. Some managers would believe it is adequate to push the employees to do their best, but in reality it is a very different scenario. A goal is thereby of critical importance because it facilitates an individual in focusing the ir efforts in a particular direction. Managers can not be regularly able to force motivation and keep trail of an employee’s work on an incessant basis. Goals are hence a very important tool for managers since they have the ability to act as a self-regulatory and self-checking mechanism that acquires an employee a positive quantity of assistance Strategic planning is basically an organizations procedure of specifying its strategy, or target, and making decisions on allocating its resources to track this strategy, including its capital and people. Strategic planning is essential to run a business successfully I would surely implement Strategic Planning as it would not only improve the overall employee performance and the motivation level but also boost up the productivity of my team. It is also very correct that strategic planning may be handy for effectively plotting the course of a company;

Sunday, July 28, 2019

Fundraising Coursework Example | Topics and Well Written Essays - 1000 words

Fundraising - Coursework Example Sudden cardiac arrests causing sudden death have mainly occurred due to incompetency and ignorance of individuals witnessing cardiac arrests. Thus, if more people are aware of cardiac arrests and know what to do in case they are around a person having cardiac attack, more chances would be to grant those suffering their survival. VSF is one organization, whose aim is to raise awareness of Sudden Adult Death Syndrome and cardiac arrests. However, there are some other charity organizations involved in raising awareness Sudden Adult Death Syndrome and developing action guidelines. NHS and Raising Awareness of SADS Although logically would be to suggest that the major organization to raise awareness of Sudden Adult Death Syndrome and ways to prevent or diagnose it early would be National Healthcare System, the truth is that NHS establishments are preoccupied with a vast variety of diseases and their treatment. Consequently, less attention is paid to the problem of Sudden Adult Death Syndr ome solely. ... Organizations involved in raising awareness of SADS Despite that NHS is not actively involved in raising awareness of Sudden Adult Death Syndrome and developing guidelines on how to act, there are charitable organizations that are devoted to the cause. These organizations were established majorly by relatives of those who died in result of Sudden Adult Death Syndrome. Among such organizations are Sudden Death Support Association and SADS – Sudden arrhythmic death syndrome (http://www.sads.org.uk/), who raise awareness and provide support for families, and Ashley Jolly Sudden Adult Death Trust (http://www.sadsuk.org/), Cardiac Risk in Young (CRY: http://www.c-r-y.org.uk/) who raise awareness of the disease, support the families who have gone through deaths of loves ones, and are involved in fundraising for the cause to equip local communities, colleges, schools with automated external defibrillators (Patient UK, 2011). Awareness of Sudden Adult Death Syndrome is also raised thr ough booklets and events from British Heart Foundation, which provides information on cardiac illnesses including SADS. SADS UK – The Ashley Jolly Sad Trust According to the official website, â€Å"The Ashley Jolly Sad Trust (SADS UK) is a voluntary organization that exists to raise awareness about little known heart conditions in young people and provides information and support to families who have experienced the sudden unexpected death of a loved one due to such a condition. The Trust fundraises to purchase and donate heart monitoring equipment to detect potentially fatal heart conditions in order that once a condition is identified the patient can be referred to a cardiologist for treatment, to minimize the risk of sudden premature death.†

Saturday, July 27, 2019

Federal Reserve System, Interest Rates and Money Supply (SLP) Essay

Federal Reserve System, Interest Rates and Money Supply (SLP) - Essay Example By increasing the interest rates Federal Reserve attempts to condense the supply of money by making it more expensive to obtain. There is no immediate effect on market with the increase in interest rate. However what happens immediately is that it suddenly becomes more costly for banks to borrow money from the central banks pushing the banks to increase the interest rates for lending money to their customers. (Siddhartha Jha, 2011) Expenses necessary for the survival are called committed expenses. As these expenses are mandatory, there purchasing decisions are not affected by fluctuations within the interest rate environment. Further, such expenses are met against cash so interest expenses are not applicable. Committed expenses include rent, transportation, groceries, and health insurance, telephone and electricity bills. Expenses associated with consumer goods, which depreciate quickly and rarely add value to one’s bottom line are called discretionary expenses. Expenses on designer clothes, vacation packages, high-end electronics and memberships to exclusive clubs are discretionary expenses. With the rise in interest rates discretionary spending reduces sharply because higher interest rates increase financing costs and lower disposable income. (John Bates, 2011) Spending on big ticket items expenses like purchasing a car or financing a home is encouraged with stable incomes and low interest rates. The spending decisions for big-ticket items are more so affected by the overall economy because despite a low-interest rate environment, one would be unlikely to take on a mortgage to buy a new home, if one’s job is in jeopardy. On the contrary, a strong economy and impressive stock market returns encourage raising cash to purchase a luxury car. Lower interest rates on real estate loans are better for the real estate market in general because it

Friday, July 26, 2019

U.S. criminal justice Essay Example | Topics and Well Written Essays - 1750 words

U.S. criminal justice - Essay Example The objectives of the criminal justice system ensure safety of the society through justice for individual, personal liberty and the right to due process.All these objectives make it absolutely certain that rule of law prevail and justice is served. The 17,500 law enforcement agencies of the country are trying very hard to achieve these objectives (Hudzik, J. 2010).The extent to which the United States criminal justice system has achieved these goals. It has been successful in securing the rights of the individuals. United States of America is considered a just society all over the world because of its justice system however there are many improvements that can be made to better beef up the process of criminal justice. But at the same it is important to understand what individuals demand from the criminal justice system and how these demands are fulfilled. Goals of individuals include social justice, equality before law, protection of society and freedom for fear. All these goals safe guard the interest of the individuals. The extent to which these goals are covered by U.S. criminal justice system is difficult to say because some of these goals are of conflicting nature but at the same time we cannot dismiss the criminal justice system of the country. United States criminal justice system is doing a very good job in allowing personal liberty and the right to due process. All these goals are being achieved and one can say this because all the procedures are followed and there are less loop holes in the system. The 4th, 5th, 6th and 8th amendments secure personal rights and liberties, and protect citizens from unreasonable searches (Howard, J. 2009). There are still roam for injustices but United States criminal justice system is going in the right direction in fulfilling its goal. Prejudice is an element that cannot be ignored and that restrains the objectivity of the criminal justice system. This has been seen in the case of minorities because minorities do not g et proportional representation in courts and that affects the criminal justice system (Santiago, C. 2011). This is another way in which the goal of individual justice is not fully achieved by the criminal justice system. The goal of human dignity is sometimes not fully achieved under the criminal justice system of the country. The reason being that maximum protection prison face mistreatment and also the criminals convicted of hideous crimes like child abuse or serial killing face treatment that is not fit for human (Sociology of Criminal Justice, 2010). Human dignity is important for even the cruelest of criminals but it is hard to attain this goal given that the emotions of guards and other prison officers also come into play. This is one grey area where attention is needed. There are both conflicts and similarities between the goals of the criminal justice system and the goals of the individual. The criminal justice system cares about individuals so that no one is wrongfully conv icted. This is especially important to ensure that everyone gets a fair chance to trail and all the rights of the individuals are safeguarded. Personal liberty is one of the goals of criminal justice system that conflicts with the goal of the individual for protection of society. Society may need protection more than ever in this age of terrorism. Getting warrants from the proper authorities might take long and that can allow the terrorists to come into action and as a result valuable lives are put to risk. The security risk in United States is so much that people protested on the trial of 9/11 attacks that were being held in Newburg (Livingston, B. 2010). This shows the conflict between goals of individual and goal of criminal justice. Justice for individual is another goal criminal justice system that clashes with the idea of social justice in some ways. When a murderer is

Tesco Essay Example | Topics and Well Written Essays - 1000 words - 2

Tesco - Essay Example The personal details play a crucial role as the company can be able to link them with the purchases made in the stores. Such strength indicates that the company values their customers since they inquire for personal details about the customers. Another significant strength of Tesco lies in its workforce; the employees of the organization tend to be friendly and treat the customers warmly (John 2004, p. 105). The global reach of Tesco can also be regarded as a remarkable strength of the company; Tesco has its stores spread all over several countries, and this can be regarded as a significant achievement. The spread of the stores enables the organization to secure large customer base compared to its competitors. Reasonable prices can also be regarded as strength of Tesco; this makes the customers to flock the stores of the organization (John 2004, p. 110). Offering best and affordable prices have been central to the organization’s success. The success of Tesco can be attributed to its strengths in terms of the wide range of products dealt with by the organization. The organization spread its products to include consumer products such as CD players, music players, computers, as well as other products such as hot cakes. ... products, which may expire; for example, products such as fruits, vegetables, salads, and sandwiches have to be sold before the expiry date (John 2004, p. 113). A look at the opportunities of Tesco indicates that the company has embraced the use of new technology in its operations. Tesco has seized the opportunities accorded by new technology as the company has adopted mass customization as a marketing strategy. The organization also offers both online and in-store shopping; therefore, customers can purchase the commodities they want at the comfort of their homes. The organization also gets favored by the EU laws due to its notable presence in the UK (John 2004, p. 118). One of the threats of the organization stems from the competition by companies such as Wal-Mart and Sainsbury. The company also faces the threat of venturing in new markets where other competitors might have established a strong market base. Possible Solutions In order to counter the challenges faced by the organizat ion, Tesco can adopt several changes in terms of its operations. First, the organization should strive towards improving its marketing plan and making it better than it is. For example, the company can introduce virtual stores, which will enable quick delivery of products to customers. This can play a crucial role in enhancing faster delivery of the products and increasing the organization’s sales (Rothwell 1998, p. 3). Another change that Tesco needs to institute includes looking for reliable suppliers in Denmark who will supply vegetables, fresh fruits, milk, bread, and meat. This stems from the fact that it may be extremely impossible to import such products from the United Kingdom owing to the high costs, which would be incurred by suppliers. Tesco has to adapt to the various demands

Thursday, July 25, 2019

Explain the Rise and Fall of Keynesianism Essay - 1

Explain the Rise and Fall of Keynesianism - Essay Example It then goes on to discuss the all the theories that led to the rise of the Keynesianism and other potentially his radical forms of theories (Milgate and Eatwell 62). As asserted by Leeson (263), one of the factors that led to the rise of Keynesianism was the Keynes stewardship and experience with the treaty Versailles. This pushed him in making a break from the previous theory models he had put across. He involved many individuals into a treaty which led to the formation of the Economic consequences of the Peace (ECP) (Auerbach). From the book, he was established as an economy that had practical political skill to influence the policy making of the world economics at any summit. The peace treaties brought hope and expectation to the people’s development (Blinder 279). This also ensured unity and togetherness among the people. This further resulted in stability in the region and the nation at large which is requisite for a regional and economic development. Leeson (264) adds t hat another factor is the gold standard. This was a monetary system which used a particular economic unit based on a fixed weight and amount of gold. There were three types of gold standards: the first one was the gold specie standard in which the monetary unit is associated with the value of circulating gold coins or has the value of certain circulating gold coin together with other less valuable coins (Milgate and Eatwell 69). The second one, the gold exchange standard which did not involve the use of gold but a government guaranteed fixed exchange rate with another country which does not use gold (Blinder 281). Finally we have a gold bullion standard system which does not circulate gold but authorizes the selling of gold bullion on demand. This use of currency made Keynesianism a strong and powerful economy. Through this, many economies were attracted from different parts of the world in order to look for currency from them (Bleaney 265). During the 18th century when there were w ars within Europe and trade deficit with China, silver as a currency was drained from the economy of many Western European countries. Countries like United Kingdom created a massive recoinage program which acted as a currency reservoir for the UK. Unfortunately it came out that there was an exchange of unequal gold and silver currencies between the United Kingdom and Keynesianism. This later made Keynes so powerful and hence the rise (Yoshikawa 178). Keynesianism benefited from neo liberalism greatly. This is because the political philosophy they acquired enabled them to support economic liberalization. This allowed the Keynesianism to have their own economic theory and dominate it among the most powerful countries by then such as the United Kingdom and United States. Leeson (266) asserts that they had also a free trade and market control that was an advantage which made them became powerful economic and revenue gainers in the market. In addition, Keynesianism had control also over open markets and privatization of the market (Leeson, 268). They could also deregulate the laws that are enacted by other market policies in their favor. Keynesianism also had an upper hand in enacting his own market policies which would favor their market structure (Auerbach). This made them more powerful in controlling the economy of the region and hence their rise in power. Keynes had a stable monetary policy which had effectively demanded to

Wednesday, July 24, 2019

Making Sense of DNA Backlogs. Evidence Backlog Epidemic Research Paper

Making Sense of DNA Backlogs. Evidence Backlog Epidemic - Research Paper Example Apart from the usual fingerprint analysis, the use of DNA evidence is employed in other relatable areas such as footwear evidence, accounting crimes, vein matching, glove-print analysis and body identification, among others. This means that the use of DNA evidence plays a pivotal role in crime scene investigations, analyzing trace evidence and skid marks. Nevertheless, despite the magnanimity that comes with the use of DNA evidence, the backlog epidemic that is constantly accosting it is undermining its usefulness. Several factors underpin the DNA evidence backlog, as shall be seen forthwith. The seriousness of the matter concerning DNA evidence backlog is compounded by the fact that cases are considered backlogged if 90 days elapse without the DNA evidence having been analyzed, or when the DNA evidence has not been subjected to analysis and the final report tabled before the agency that submitted the DNA evidence. Because of this, the DNA backlog can be split into: arrestee; casewor k; and convicted offender DNA backlog. The main cause of the buildup in coursework DNA backlog is the very nature of coursework DNA gathering exercise. Given that forensic evidence is herein gathered from crime scene, suspects and victims of crime before being taken to laboratory, processing this kind of evidence consumes time. This is because the evidence must be screened to establish the presence of biological materials. After the detecting the presence of biological material, the nature of the biological material must then be determined. Subsequently, the DNA testing begins. In the event that further complications are brought about by degrading and fragmenting of the DNA evidence from multiple victims or suspects, then more time will be required to solve the complication, and thereby making the process more protracted (Nelson, 2010). The foregoing is not the case with the arrestee and the convicted offender DNA which is less amenable to backlogs. This is because, in the arrestee and convicted offender DNA, there are identical media such as paper products which help in analyzing samples. At the same time, standardized collection methods are available to facilitate forensic laboratories to subject different samples to automated analysis at one go. Similarly, arrestee and convicted offender DNA evidence can be subjected to robotic platforms to process several score of samples in a 96-sample format. Additionally, unlike the case of casework DNA sample, the laboratory analyst needs not find the DNA sample amidst the evidence obtained. This means that the DNA evidence backlog

Tuesday, July 23, 2019

Understanding Personality Essay Example | Topics and Well Written Essays - 500 words

Understanding Personality - Essay Example Personality can be described as the combination of attributes such as behavioral, temperamental, emotional and mental traits that make a person an unique individual. Ones personality typically derives from a combination of externalities such as environment, and educational level combined with internalaties such as gender, and ethnicity. Ones personality made up of their various characteristics operate to influence ones overall behavior which can be described as personality dynamics. An individuals personality dynamics are also molded by cognitive processes and culture. Ones cognitive processes describes how one interpret situations and their concluded answer to their interpretation of the thought process. This can vary by culture as culture is a sense of connection to a social group and since thought process is a variable, culture influences on ones thought process may create that variable as attitudes and feelings of a group may differ from culture to culture. For instance, the police beating Rodney King which incited a riot in Los Angeles, California in 1991. The police officers were acquitted of the usage of excessive force by a predominantly white jury that consisted of only 2 minorities which neither were from Black descent. The jury found that Rodney King resisted arrest inspite of the visual and physical evidence that insinuated excessive force. The outrage from the verdict infused folks from the Black culture as their cognitive perception of the interpretation of the visual evidence differed greatly from the jury. The cognitive process of the Blacks in that area had preconceived ideologies about police brutality that differed from other cultures which in turn incited a riot. The preconceived belief about police brutality had an influence on the personality dynamics of the Blacks that participated in the riots.

Monday, July 22, 2019

Government Regulations and Standards That Affect the Policy and Target Population Essay Example for Free

Government Regulations and Standards That Affect the Policy and Target Population Essay Use the information you gathered for the Week Two assignment and research government regulations and standards that affect the policy and target population you chose. You can research your state’s legislative department or the Web sites listed in Appendix G, for example, for laws, regulations, and standards affecting human service organizations. Describe the current government regulations or standards you researched. What kind of impact do these regulations or standards have on your issue and target population? Identify obstacles that would prevent you from meeting the needs of your target population. Consider future trends and changes to social policy that may be necessary in order for your issue to be resolved or for the target population to have its needs satisfied. Write a 700- to 1,050-word paper in APA format, with references, summarizing your research results. Post your paper as a Microsoft ® Word attachment. Due: Day 7 Michigan Works and the Department of Human Resources are both government funded agencies to assist those in the state of Michigan that are in need of basic survival needs. Both of these agencies work together to help families get back on track to support themselves and develop a better understanding of how to assist themselves. Under the Department of Human Resources (DHS), the regulations to obtain cash assistance or welfare, from the State, the individual needs to attend the Michigan Works program to seek employment (to get off the welfare). Due to major cuts last year, the state has made reformed decisions on ways of obtaining help from the state. Family Independence Program (FIP) also known as cash assistance in the state of Michigan requires the applicants to sign up for the JET program (Jobs, Education and Training) through Michigan Works. The main goal of FIP is to help families become self-supporting and independent. FIP is temporary cash assistance for low-income families with minor children and pregnant women. FIP helps them pay for living expenses such as rent, heat, utilities, clothing, food and personal care items. Recently, the eligibility requirements have gotten tighter. There is a 48 month lifetime limit now, in which thousands lost their assistance last October. Also to qualify for FIP, children must be under the age of 18, or a high school student age 18. The childs parents, stepparents, and siblings who live together normally make up the FIP group. A relative acting as a parent or legal guardians may be included in the group if the parent is not in the home. A person can sometimes be eligible for FIP when there is no child in the group, such as a pregnant woman, or parents whose child is in foster care but is expected to return home within one year. Only U. S. citizens are eligible for FIP and must only have up to $3,000 in assets. And with assets such as your vehicles and personal belongings are not counted. The property asset limit is $500,000. The state will step in also if one of the parents in not on the same case as the child which would require a support statement through the courts (child support). Finally, anyone who receives cash assistance must attend the JET program to ensure that individual is seeking employment weekly. All programs are there for those who As for policies of FIP, this policy is necessary to ensure that Michigans limited resources are available to help those truly in needs that require a hand-up on the road to self-sufficiency. The State of Michigan has a number of programs available to help recipients step toward independence. Many of these programs focus specifically on the welfare of children ensured for their health, care and development. Those programs include Medicaid, Food and Rent Assistance, Child Developmental Care, WIC, MiChild, Step Forward Michigan, Children’s Special Health Services, Michigan Works, Vaccines for Children, Child and Adolescent Health Center Program, Maternity Outpatient Medical Services, State Emergency Relief. The mission for Michigan Works is to provide leadership and services, and promote quality and excellence for the advancement of Michigan’s Workforce Development System and its customers and professionals. Michigan Works! Association was established in 1987 to provide services and support to Michigan’s Workforce Development System. Michigan Works! Agencies assist job seekers and employers in their communities. While each agency is unique, all 25 Michigan Works! Agencies share several fundamental qualities: Locally-responsive and demand-driven, Governed by a Workforce Development Board comprised of private sector representatives and Local Elected Officials, Provide access to a full range of core employment-related services to help businesses find the skilled workers they need, and help job seekers find satisfying careers. Their policies are to educate, train and help obtain employment for anyone who needs it. DHS will designate individuals to Michigan Works to help individuals gain independence and not have to receive welfare. Michigan Works! Association builds and maintains strong relationships with legislators and advocates on behalf of the Michigan Works! System. Through the Association, members can access timely, relevant professional development opportunities to ensure high-quality programs and service delivery to all customers. The Association also convenes meetings as a way for members to network and share best practices, and coordinates events to promote the Michigan Works! System.

Sunday, July 21, 2019

Value and importance of training and development of employees

Value and importance of training and development of employees Chapter 1: Introduction 1.1 Introduction: Organisations get established, businesses survive and thrive because they sell products and services to customers and earn revenue. Globalization and increased competition have increased the demand for organizations to continually provide excellent products and services. Business performance depends largely upon how well the product or service is. Only satisfied, motivated and trained employees can produce quality products or provide quality service. 1.2 Research question: Determine how training can improve the skills of employees which in turn help in increasing employee and customer satisfaction, productivity and eventually business performance. 1.3 Background: Research Significance and Problem Identification: Although many organisations provide their employees training opportunities to progress within the organisation structure, little has been focused upon employee training for organisations efficiency and performance. Performance oriented market; constantly changing environment and globalisation are influencing the workplace structure and leading to increased reliance on employee skills for providing better products and services. Employees not trained to deal with the advanced management methods and techniques cannot work towards the better business performance. This issue is one of the most important topics in business management studies. This concept is now well established and is increasingly affecting the field of management. It has proved particularly valuable for those organisations who seek better performance. 1.4 Aims and objectives: The main aim of this paper is to study the value and importance of training and development of employees in terms of overall organisation performance. Determine how training can improve the skills of employees. Analyse published data/existing literature on human resource management and related subject areas. Identify training related issues such as environmental factors and their effect. Examine current organisational structure and working practises (such as procedures, policies, and standards followed by the company for its human resource/ workforce) in the company. Explore training methods available for the organisations. Access the impact of training on workforce satisfaction. Summarize the main themes of the findings and place them in the context of business performance. Provide recommendations. 1.5 Hypothesis: The organisations can increase their performance and productivity by providing their staff with appropriate skills through training and continuous development. If suitable training and proper care is given to development of employees, they can prove beneficial by working more effectively and efficiently. 1.6 Rationale: Organisations tend to apply those outdated and inadequate techniques and methods which although have been proven successful, those cannot work on their business situations. While doing so, they often ignore more advanced procedures and their business environmental and cultural requirements. In order to improve or increase their business performance, organisations will need to adapt new ways that can impact training and development of employees efficiently and successfully. 1.7 Theoretical Framework: The main purpose of this dissertation was to find out the effect of training on organisation performance. This dissertation discussed and critically analysed training and development of employees, its demand in changing nature of the organisation and impact of environmental and other important factors on training and development. Detailed explanations on training methods and types of skills (hard and soft) are also considered. The final section focused on training evaluation and its need. The writer has also taken several authors views on training and development of employees and linked them with organisation performance and other related factors, and evaluated all the data gathered. The writer has also debated and provided arguments and counter arguments on above mentioned issues argued by professionals. 1.8 Limitations: As the researcher progressed through this research project, limitation arose that included bias, unavailability of relevant data, resource and time allocation, etc. Chapter 2: Literature Review 2.1 Introduction: In order to survive and compete in the ever growing competitive and changing environment, it is critical for any organisation to perform better by satisfying the needs of the customers (Mullins, 2007). Globalization has increased the demand for organizations to provide excellent products and services as business performance depends largely upon it. Only satisfied, motivated and trained employees can produce quality products or provide quality services. Increased competition and changing nature of technical jobs and services made employee training very crucial for the survival of any business. The requirements of skills development of employees differs from business to business and industry to industry (Bratton and Gold, 2001). This issue is one of the most important topics in business management studies. This concept is now well established and is increasingly affecting the field of management. It has proved particularly valuable for those organisations who seek better performance. 2.2 Training and Development: In Bramleys (2003) words, training involves learning and educating employee to do something to result in things being done differently. He explains that training is a process that is planned to facilitate learning so that people can become more effective in carrying out aspects of their work. According to the CIPD, Training is expected to equip employees to help them become ‘strategically unique, in addition to the provision of skills, knowledge and attitudes needed to achieve operational efficiency. ‘Training is a planned process to modify attitude, knowledge or skill behaviour through learning experience to achieve effective performance (Wilson, 2006). ‘Employee Development is a process for preparing employees for future job responsibilities. This may include formal and informal training, education, mentoring, coaching etc (Armstrong, 2008). Although the terms training and development are often linked, these address slightly different needs. Training focuses on learning the necessary skills and acquiring the knowledge required to perform the job. It deals with the design and delivery of learning to improve organization performance. On the other hand, development focuses on the preparation needed for future jobs; it should be considered investment in the work force since its benefits are long term (Armstrong, 2006). Effective training is paramount for survival and growth of a business. Training is not just about developing people but helping them to become more confident and capable in their jobs as well as in their lives (Wilson, 2006). The significance and value of training has long been recognized. The need for training is more prominent given todays business climate and the growth in technology which affects the economy and society at large. Employee is trained to assure that current or future needs of the organisation are met. 2.3 Hard vs. Soft Skills Training: There are two basic categories of skills training: hard and soft skills (Armstrong, 2008). Hard skills are technical or administrative procedures related to an organizations core business while soft skills are attitudes and behaviours exhibited by employees while interacting, which affect the outcomes of such interactions. It is easy to train and identify the need for hard skills training, while soft skills relate to personal, individual development and are most difficult to define and measure. Some types of training have both hard and soft skills components. Sales training for example, may encompass hard skills such as product knowledge and price negotiation, and soft skills such as empathy and listening (Smith and Mazin, 2004). The best way to develop skills is to practice doing the thing what an employee is trying to do, under the expert guidance of someone who knows how (Redman and Wilkinson, 2006) (Muir, 2004) (Beardwell et al, 2007). 2.4 Reasons for Training: There are many motives for training and developing employees. It can be initiated for a variety of reasons e.g. it can be carried out as part of an overall professional development program or performance improvement (Rae, 1999). Training is not only essential to create skilled force but also needed to maintain a high level of skills required by the constantly changing work environment and to equip employees to meet future demands (Stewart, 1996) (Pont, 2003). 2.5 Training Benefits: Leading writers have recognised the importance of training as fundamental for management (Bratton and Gold, 2003). Keep (1989 cited by Redman and Wilkinson, 2006) describes training and development as litmus test against which other characteristics of management practice can be measured. Advantages of training and development include: increased job satisfaction and morale among employees, employee motivation, increased efficiency and effectiveness, increased capacity to adopt new technologies and methods, increased innovation in strategies and products, reduced employee turnover, enhanced company image, risk management. The right employee training at the right time provides big pay offs for the employer in increased productivity, knowledge, loyalty, and contribution (Web 1). Training allows the organisation to develop and promote its own culture. Training also allows organisations to adapt to changes in the business environment and can be used as a change agent to change organisation al culture (Wilkinson et al. 2006). Training is a tool that can improve organisational effectiveness, especially in fiercely competitive markets. Training and development helps in optimizing the development of human resource that helps the employee to achieve the individual as well as organisational goals (Benson, 2006). It increases the job skills and knowledge of employees at all levels and expands the horizons of their intellect and their personality. Training and development helps in indicating the sense of team work, team spirit, and inter team collaborations. It also aids the organisations to get more effective in decision making and problem solving. It also helps in developing leadership skills, motivation, loyalty, better attitudes, and other aspects that successful workers usually display (Armstrong, 2008) (Bratton and Gold, 2003) (Pont, 2003) (Price, 2007). 2.6 Training Process: Training process takes place within the context of the internal and the external environment of the organization. The basis for most training remains the traditional training process system. This involves: 1. identifying the needs for training and development of the company; 2. Planning training or devising a learning plan; 3. Carrying out or delivering training and 4. Assessing and evaluating outcomes/results. A training need analysis is the first step in identifying the types of programs that will further organisations goals, which helps to decide whether training is appropriate at all. The organisations have to assess why they need training (Smith and Mazin, 2004). Then plans are made on how to deliver the program and by which method. Armstrong (2008) places a great importance on the design of training policy because of its significance of effects on the business. It is an important issue and requires close attention to the organisations mission, ethical stance and strategic visio n. All the policies should be aligned to the companys mission and objectives. 2.7 Training Methods: Learning and development can focus on different components of employees as proposed by Lee (1996). Organisations can adapt different techniques of training for their businesses and according to their requirement. Some techniques consist purely on acquisition of knowledge, some focus on skills development of its staff, some even focus on sentimental aspects of the employees and their relationships with others. Few activities seek to integrate all the above. Staff training can be conducted on the job, which is carried out at the trainees workplace, and off-the-job which is carried out away from employees work place (Mullins, 2007). Training methods include observing, questioning, interpreting, reviewing, coaching, e-learning, workshop, induction, job-shadowing, mentoring, seminars, classes, open learning, project work, workshop and simulation. 2.8 Why Training Fails Training is not always the answer to performance problems. Some training analysts (Rosner, 1999 cited by Smith and Mazin, 2004) believed that training could be a good investment or could be a waste of resources. Training is indeed a waste of money when the desired behaviour does not occur. Thats why training and development doesnt succeed all the time to achieve desired results and in obtaining aims and objectives of the organisation. There could be many other reasons for the failure but most common are (Web 2): Training is often implemented for the wrong reasons and seldom aligns to a business measure. It fails because of lack of objectives to provide direction and focus. Sometimes the solution proves too expensive for the desired outcomes. Other important reason for failure is lack of management reinforcement and support (Mullins, 2007). Some businesses invest little in training because they dont have enough funds. 2.9 Role of a Training Manager: It is the role and responsibility of the HR manager to develop and implement training strategies and policies. The HR manager has responsibility for training and development and performance management. Human Resource Managers need to understand the nature and process of training and development in order to be able to facilitate learning and development within the organisation (Watson, 2006). HR managers are involved in planning and implementing programs designed to improve the performance of their employees in order to improve the effectiveness of the organization. Its their responsibility to group together employees activities during training process in such a way that encourages integration and cooperation (Armstrong, 2008). 2.10 Trainee Employees: Organizations performance largely depends upon the employees that work in it (Watson, 2006). They are the key resource and considered as capital for any organization. HR scholars agree that an organisation is only as good as the people in. Training is worthless if employees are not involved properly (Armstrong, 2008). Company can achieve and maintain the competitive advantage by regularly upgrading the workforce skills. The development of employee skills is one of the most important tasks in which an organisation can engage (Armstrong, 2006). Adequate supply of technically and socially competent and proficient staff is only ensured by training and development. 2.11 Training Evaluation: Employees need feedback. It is important for their progress and advancement (Armstrong, 2006). Evaluation is a process of establishing the worth or value of something (Rae, 1999). Evaluation of training is a process of gathering information with which to make decisions about training activities (Sloman, 1999). Organizations apply performance appraisal evaluation to measure employee work performance and effectiveness, which can help in defining and developing training needs for the organisations. Having a well-structured measuring system in place can help determine where the problem lies (Mullins, 2007). Training evaluation may also help in improving quality of training activities which in turn results in greater benefits. 2.12 Other Issues: While providing training, the manager needs to understand the importance and effects organization structure and design because these define tasks and responsibilities, work, roles and relationships, and channels of communication (Mullins, 2007). The two factors that determine how the organization functions in relation to its eternal and external environment are its structure and the processes that operate within it. Structures are necessary to support the effort of training managers and trainee employees. Culture of an organization also plays an important part in assessing the needs and requirements for training and development. It helps in producing high level of business performance. Training according to structure and culture provides organizations flexibility, adaptability and durability required for growth and survival(Redman and Wilkinson, 2006). 2.13 Conclusion: Scholars and writers have emphasised on the importance of training and development of the employees for the better performance of any organisation. It is a main factor of human resource management within organization. It not only benefits organisation by providing them with skilled force, but employees individually as well by increasing their effectiveness and efficiency (apart from other benefits discussed above). Organisations have to take into account all the internal and external environmental and cultural factors and should provide feedback on training. To be successful, organisations have to adapt an appropriate training process with best available training method and professional guidance/management. Chapter 3: Research Methodology Research is any type of systematic and arranged study to systematize facts or collect data, and is generally linked to a problem that has to be solved (Zikmund, 2000). Johnson and Scholes (2008) define methodology as ‘A focused and systematic investigation that goes beyond generally available knowledge to acquire specialised and detailed information, providing a basis for analysis and elucidatory comment on the topic of enquiry. 3.1 Introduction Research methodology section also clarifies why the researcher has chosen certain research methods, techniques and approaches, justifying the writers approach and line of action; and why other methods are not included for this project with detailed reasons and explanations. Arguments and benefits for selected methods are also given. Sampling, research tools and other related issues are also explained in this section. This area ends with discussion of limitations and constraints faced by the writer. 3.2 Background As part of dissertation, the researcher was expected to undertake research into business and management field which should meet the criteria set out by the college and must have enough empirical data for investigation (Quinton and Smallbone, 2006). Searching past dissertation and thesis aadded ideas and assisted in formulating the dissertation design and overall structure that provides a framework for the collection and analysis of data (Quinton and Smallbone, 2006). After organising the ideas, research time scale was set which was focused on targets to meet deadlines for completion of the paper. The researcher has applied Gantt chart (Saunders et al 2007) to help in keeping track of the research. It also assisted in planning and coordinating specific tasks during the research work by providing graphical illustrations of the timetable and key tasks involved in it. Its help in keeping the data sought throughout the research within the scope of the project, proved beneficial (Saunders et al 2007). With the amount of literature, it was time consuming to sort out relevant material to the research. Bells (2005 cited in Bryman and Bell, 2007) six points parameters method was applied to narrow down the search materials that were time consuming. 3.3 Data Collection Methods and Approaches The researcher decided to use fast but cheap methods to obtain maximum information in little time. The researcher also tried to focus on specific but relevant research material to minimize collecting irrelevant data and save time. For these purposes, the research resources were divided into ‘Internal and ‘External. In internal research, companies own business data, records and reports, and previous research studies were analysed. External research consisted of collection of data from other sources like magazines, newspapers, publications, reports, journals and websites. In research there are two broad methods of reasoning often referred as ‘Deductive and ‘Inductive approaches. As the social/management research generally necessitates the deductive approach rather than inductive research, the researcher chose this method of reasoning. In deductive approach particular instances were deduced from general inferences. In this type of theory conclusion followed logic ally from premises or available facts. This approach helped the researcher for collecting the data that defined the problem area (foreground theories). Research was conducted utilizing both ‘Primary and ‘Secondary methods. Primary data was collected with a focused plan and gathered specifically for this research (Saunders et al. 2007). Secondary data (which was collected from other sources or published data) was used in ‘Descriptive and ‘Explanatory research. Examples of primary data that the writer collected were interviews and questionnaires. Primary data was collected specifically for data analysis but secondary data collected was for both literature review and data analysis sections. Both primary and secondary research included ‘Qualitative and ‘Quantitative data. As per the requirements of the research, the researcher collected both qualitative and quantitative forms of data and integrated the information in the interpretation of the overall results. Quantitative research involved the use of structured questionnaire where the response options were predetermined by the researcher. Measurement was objective and statistically valid. Qualitative research was subjective in nature and involved collecting and analysing data by interviewing people. Some of the qualitative research was coded quantitatively for the purpose of reaching the conclusion by assigning meaningful scales and numerical values. Interview is one of the best ways for getting behind the story of the participants experiences. It is very easy way to gather primary qualitative as found by the researcher during the research process. Interviews were conducted to collect valid and reliable information (Saunders et al 2007). The researcher was aware that questionnaire is the most popular method of conducting scholarly research. It provides a convenient way of gathering information, easy to analyse, and most statistical analysis software can process it easily. It is also cost effective method of collecting data and is familiar to most people. Questionnaire can be circulated easily and response rate is fast (Saunders et al 2007). The writer chose ‘Closed ended Questions in formulating the questionnaire for timely response. The concept of mixing different methods originates in the realisation that all methods have limitations. Using a multi-method approach reduces bias and increases validity (Saunders et al. 2007) . The findings from the research were then tested on theories for reliability and validity (Saunders et al 2007). Good practice is only possible if the research data is valid, reliable, and sensitive (Johnson and Scholes, 2002). The researcher ensured that appropriate variables, techniques, scales, and assumptions were used. Proper measures were taken while gathering secondary data and information was checked for its validity and reliability while maintaining sensitivity in order to keep facts as original as possible. 3.4 Sampling It wasnt possible to collect data from all the sources and all the population. Therefore sampling was applied. The accuracy of research depends upon the way the sample is selected. The researcher conducted interviews from managers. Questionnaire was distributed to randomly selected employees. 3.5 Limitations and Constraints Researcher realized that not all the processes and methods could be used and dropped few methods (like focus groups) of secondary choice due to time limit and minimum resources. The major limitation of the study lies in its relatively small sample size of customers and the limited coverage. This was mainly attributable to the limited time and other resources available for the study. 3.6 Data Analysis Tools Internet has become the most used method of communication due to its comparative ease and effectiveness. The writer utilized this method to stay in touch with the managers. Spreadsheet program was used to process the data from the questionnaires. This information was quantitative, easily converted to percentages and proved easy to evaluate. Microsoft Word is used as design tool due to its versatility, speed, and accuracy of work along with wide range of pictorial and graphical alternatives to research findings. Chapter 4: Research Findings and Data Analysis 4.1 Introduction The company chosen for this research study in order to find out how the training and development of employees can effect the business performance, is †¦Ã¢â‚¬ ¦ clothing which is a small and medium size company that deals in manufacturing clothes in small factory and selling these through its small store. Some employees are involved in production while the rest deals in serving customers. The company has recently undergone through organisational changes and trained all its employees in their respective roles. Interviews were conducted to collect valid and reliable information. The researcher conducted interviews from management and distributed questionnaires among its employees to determine the extent how development has effected the companys efficiency. Survey conducted from employees for satisfaction is a self assessment by staff. Its results explain how well the expectations are met and/or how to improve further. The researcher conducted this survey to study the employees views about the company performance. This research also explained the reasons behind the findings. 4.2 Analysis: Interviews There was no formal training for employees before. Growing competition and market demand forced the company to amend its policies and include training in its mission and vision. Training was conducted to raise skills levels and productivity of employees and to offer the hope of increased competitiveness within business environment. The company successfully conducted the training with positive response from employees. The training process was internal and staffs were provided on the job training by the employer. The employees were empowered and felt motivated and passionate in the involvement in training process. The management felt that employee as well as customer satisfaction and relation has improved a lot after employees training based on the customer/employee responses and companys financial results. The company is quite satisfied of its evaluation process and feedback procedure. The company trained its employees in whole range of skills It boosted confidence and morale of an em ployee who now is doing the job more efficiently and effectively. It paid off well for the company as its productivity increased and new customers were attracted. 4.3 Analysis: Questionnaire